Catherine Yong - CXposé

Insurance & Insurtech: Approaches to Data, Agents, AI, and Customer Experience

By Catherine Yong|2025-03-04T19:33:54+08:00March 5, 2025|Categories: AI, Data|Tags: analytics, computer vision, data, insurance, insurtech, NVIDIA|

While CXposѐ.tech was working on an article about predictive insurance, tech solution providers like Twilio, Salesforce, and NVIDIA were asked questions like top use cases, as well as observations each respective vendor had about how AI developments influence the way data is collected and used in insurance. Below are their responses: CXposѐ.tech: Can Twilio share a comment on the relevance of AI, analytics, and automation in shaping convenient customer experiences (CX) that are compliant for a regulated industry like insurance and insurtech? Christopher: With new technologies like AI-powered chatbots and conversational AI, insurers can eliminate friction in interactions ... Read More

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Silicon or Flesh: The New Trust Frontier for Digital Domains

By Catherine Yong|2025-03-04T12:35:26+08:00March 4, 2025|Categories: AI, Experiences|Tags: digital, digital identity, non-human, verification|

As difficulty in distinguishing between machine-generated and human-created content/identity increases, we enter unexplored territory regarding who or what to trust in the digital age. On the internet, our digital identities have become as significant as our physical ones. For some of us, real dollars will go into acquiring and customizing avatars or the digital representations of ourselves in virtual environments like The Sandbox or Minecraft. A majority of us don’t think twice about creating online personas through social media profiles, and a growing number are gradually engaging in e-commerce, and managing our transactions online. But besides this explosion of ... Read More

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The Systematic Trader Who Journals His Way To Trading Success

By Catherine Yong|2025-03-04T19:43:47+08:00February 23, 2025|Categories: Experiences|Tags: angel investing, system, trading|

Collin Seow, founder of the Systematic Trader or SMT program, advocates journaling describing it as like having a personal coach that helps traders grow without judgement. Collin Seow, founder of SF5 Pte Ltd and creator of the SMT trading program, offered a refreshingly balanced perspective on technology's role in modern trading during an interview with CXposé.tech. As the founder of a training company with resources for traders and training, his journey not only stood out; it was transforming traditional trading paradigms. Collin Seow "Technology is a game-changer, but it's not the whole story," Collin explained. "Our proprietary trading ... Read More

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More Than Meets The Eye: A Paradigm Shift in Identifying Humans, Digitally

By Catherine Yong|2025-02-20T17:30:35+08:00February 19, 2025|Categories: Data, Experiences|Tags: biometric, bots, digital, identity, trust, verification|

It has been several months since Worldcoin first launched. Since then, it has been in the news for reasons ranging from its handling of sensitive data all the way to curiosity about a metal sphere’s relevance to digital tokens, identity, and financial inclusion.A system that verifies you are in the targeted income range and therefore eligible for fuel subsidies. A platform to verify that you are not a bot and therefore pose no risk of defrauding e-commerce platforms. Social media platforms, online transactions, and citizen services that you can log on to, using only one single ID that verifies you ... Read More

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Making Quantum Leaps: Building AI Resiliency in Financial Services

By Catherine Yong|2025-02-17T17:07:42+08:00February 17, 2025|Categories: Data|Tags: connectivity, cybersecurity, data centers, financial services, hyperscale|

In the world of global financial services, fragmented infrastructure can be an innovation killer. Financial institutions are now facing the critical question of how to modernize and consolidate their foundations for an AI-driven future. In today's landscape, artificial intelligence and real-time processing are no longer mere advantages but table stakes. Financial services organizations worldwide are confronting an unpleasant truth: a fragmented technology footprint not only limits growth but also puts their very ability to compete at risk. Michael Yeo In an IDC report titled "Shaping Resilient Financial Services for the Digital Future," Associate Research Director Michael Yeo ... Read More

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Azul Primed and Ready for Huge Shift Away from Oracle Java

By Catherine Yong|2025-02-14T13:40:16+08:00February 14, 2025|Categories: Experiences|Tags: Java, licence, performance|

Ever since Oracle changed its Java pricing to be employee-based two years ago, organizations that found themselves having to quickly cough up a few million dollars after being audited, have moved to viable Java alternatives. One of these is Azul Systems (Azul), a Java vendor that focuses solely on Java, and actively contributes code to the Java community, perhaps even as much as Oracle itself. Azul Java, is a high-performance implementation of the Java Platform, Standard Edition (Java SE) that is designed to deliver superior performance, scalability and reliability for Java applications. It also addresses common Java development challenges ... Read More

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Risk Managing The DeepSeek Disruption and Commoditization of AI

By Catherine Yong|2025-02-18T07:45:06+08:00February 10, 2025|Categories: AI, Opinion|Tags: China, cybersecurity, data, geopolitical, privacy, risks, technology|

Never has an industry been so starkly split between whether to use a technology or not. But wait… the same thing happened in 2023 with ChatGPT. Some days after the announcement of Trump’s USD500 billion Stargate project which I was tempted to go through with a fine-tooth comb, the Internet blew up with how a Chinese lab’s AI model, DeepSeek-R1, was unbelievably low cost compared to Open AI’s own ChatGPT. DeepSeek is a Hangzhou-based AI company founded in 2023. The buzz around DeepSeek began to grow after the release of its R1 model on January 20, 2024, ... Read More

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Open-Source Blockchain Platform Sets Sights Beyond China

By Catherine Yong|2025-01-27T14:46:44+08:00January 30, 2025|Categories: Data|Tags: blockchain, China, financial services, traceability|

A Chinese blockchain consortium called Fisco has been quietly building one of the fastest blockchain platforms in the world, capable of 100,000 transactions per second. Ethereum processes 50 transactions per second, in comparison. Founded in 2016, Fisco emerged as an open-source project backed by major Chinese tech and financial companies including WeBank and Tencent. Philip emphasized that the chain it built needed to be not only compliant because of the regulated nature of financial services, but also scalable due to the massive volume of users that Chinese financial institutions have. "We solved a very hard problem and have achieved very ... Read More

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Beyond Banking Hours: How Independent ATM Deployers Can Reimagine Financial Access

By Catherine Yong|2025-02-28T11:44:46+08:00January 23, 2025|Categories: Experiences|Tags: featured, financial inclusion, hardware terminals, payments, retail|

Deploying ATM terminals are a cost that most banks do not want to incur. Independent ATM deployers (IADs) are a current solution to fill this gap as well as deliver so much more. When Seven Bank, the banking business of the 7-Eleven Group in Japan, announced that they will deploy automated teller machines (ATMs) at 7-Eleven outlets in Malaysia, members of the media as well as C-suites from financial services institutions like Kenanga and YTL Digital Bank were also in attendance. How has Seven Bank achieved ATM deployment in Malaysia? A joint venture between Seven Bank Limited, 7-Eleven Services ... Read More

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Data’s Double Edge: Can AI Tip Insurance to Assurance?

By Catherine Yong|2025-01-28T08:28:40+08:00January 22, 2025|Categories: AI, Experiences|Tags: data management, insurance, Malaysia, PolicyStreet, Tune Protect|

The insurance industry stands at the precipice of transformation where AI could enable a fundamental shift from reactive coverage to proactive risk prevention. This evolution from traditional insurance to "assurance" represents a future where risks are actively mitigated rather than simply insured against. What regulatory pitfalls must insurers navigate, given that the industry operates by gathering and analyzing sensitive personal customer data? Above all, how do they execute this while innovating with new technologies? Data, analytics, and artificial intelligence can help immensely with operational efficiency and better customer experience in the insurance industry. Provider of AI-powered insights Concirrus' CEO Andrew ... Read More

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