Catherine Yong - CXposé

A Centre of Excellence for Global Business Services

By Catherine Yong|2024-02-15T11:52:03+08:00January 31, 2024|Categories: Experiences|Tags: featured, global business services, manufacturing, Penang|

Jabil’s vision is to be the most technologically advanced and trusted manufacturing solutions provider via the global business services they offer — end-to-end turnkey services that include design, engineering, manufacturing, product management and supply chain services Jabil is a manufacturing solutions provider across 100 locations in over 25 countries. It offers comprehensive design, manufacturing, supply chain and product management services to customers from 400 of the world’s best-known brands across a broad range of industries like capital equipment, computing and storage, defence and aerospace, healthcare, energy, networking and telecommunications industries. Patrick Yeoh, Jabil’s IT Director said, “Our Penang manufacturing ... Read More

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Instant Payments Calls For Real-Time Anomaly Detection

By Catherine Yong|2024-02-04T15:15:33+08:00January 26, 2024|Categories: Experiences, AI|Tags: digital, finance, payments|

While instant digital payments translate to better convenience for users, it also means less time for financial institutions to investigate and respond to fraudulent activities. It is inadequate for banks to rely solely on a rules-based detection, and AI and machine learning may offer some reprieve from risks associated to instant payments. Companies need to swiftly discover more efficient methods for securely enabling remote verification of individuals - in particular identity verification and authentication, two of the most risky activities prone to digital fraud, and which pose significant challenges for businesses navigating digital transformation. Ian Holmes, Global Lead for Enterprise Fraud ... Read More

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The Crucial Connectivity Factor For Successful CX

By Catherine Yong|2024-03-02T18:56:34+08:00January 25, 2024|Categories: Experiences|Tags: connectivity, CX, digital infrastructure|

Last year was a momentous year for EdgePoint as it formed strategic partnerships to enhance connectivity for Malaysians. For example, these also led to deployment of digital infrastructure with the likes of Sunway Group, myNews, and Lendlease. With Sunway Group, it involved Sunway Pyramid, the largest themed mega mall in Malaysia, Sunway Pyramid Convention Centre, and Sunway Medical Centre. CEO of EdgePoint Towers (EPI), Muniff Kamaruddin said, “We deployed neutral hosted In-Building Coverage (IBC) systems, which are also 5G ready, providing seamless connectivity to the millions entering Sunway City each year." He explained how these partnerships also ... Read More

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2024 Trend Focus: Fine-Tuning AI Approaches for Thriving Co-Existence

By Catherine Yong|2024-01-25T10:25:27+08:00January 18, 2024|Categories: AI|Tags: 2024, data management, featured, machine learning, trends|

With so much AI news forthcoming every day, where does one start? What should an authoritative publication about CX distill from the various AI developments happening around the world, so that readers can derive insight and initiate action? Here and now, we will say this: AI and generative AI is going to be foundationally embedded into as many tools and apps we can think of, and this looks set to be a trend for many years to come. Shadow AI and devising Bring-Your-Own-AI (BYOAI) policies are a few of the topics that organizations have to seriously think about and ... Read More

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Digital Experience Analytics For Overviews of Virtual Estate Worth

By Catherine Yong|2024-01-26T19:26:56+08:00January 16, 2024|Categories: Experiences, Data|Tags: analytics, customer experience, digital|

Monisha Voonna, Director of Solutions Consulting at ContentSquare APJ goes straight to the point about digital experience analytics or DXA, “If you are a company or an organization that cares about your digital footprint, be it retail, ecommerce, FSI, telco, gaming, and more, you want to make sure that your digital footprint is solid.” Treating every square foot of virtual space be it on an application or a website, as a chance to engage potential customers can be an alien and intriguing notion for non-marketers, but what Monisha said rang true. “The moment you spend money to acquire users ... Read More

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2024 Trend Focus: The Security and Usability Reckoning For Great Experiences

By Catherine Yong|2024-01-09T14:02:46+08:00January 9, 2024|Categories: Experiences|Tags: 2024, cybersecurity, featured, IT, trends|

IT operations is serious business that ensures organizations are able to operate to achieve goals like reliable CX, while security operations have to ‘guarantee’ businesses that use tech for this, do so without compromising a company’s data integrity, reputation, customers’ privacy and experience. But the scope of work is not so clearly delineated. Also ironically, both these functions work to benefit an organization via optimized use of technology - so, why are they set up separately? Why are both roles discordant with each other? Battle-hardened cyberdefenders like Cybot's Rodney Lee and CACT's Dr. Suresh Ramasamy have also wondered ... Read More

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The Non-Negotiable New Way of Working

By Catherine Yong|2023-12-27T10:28:25+08:00December 27, 2023|Categories: Experiences, Data|Tags: HR tech, remote work, talent|

A recent survey by Deloitte revealed that 69% of Gen Z would leave their job if their employer mandates a return to the office full time. This preference for autonomy by a segment that will grow to become 25% of the APAC population in 2025, reflects a greater inclination for flexibility, work-life balance, and autonomy offered by remote working. As the workforce continues to shift to younger generations, companies must take remote work seriously in order to attract new talent and remain competitive in the global economy. While some will take the leap forward to embrace new HR tools and ... Read More

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Higher Quality Outcomes with AI in Patient Care Continuum

By Catherine Yong|2023-12-14T14:19:37+08:00December 12, 2023|Categories: Experiences, AI|Tags: ASEAN, digitalization, featured, healthcare, patient care|

Siemens Healthineers is one of the largest medical technology companies in the world, with solutions that cover the entire patient journey from diagnosis to treatment and recovery. When speaking with Virginia Chan, Head of Digitalization at Siemens Healthineers, there were many examples of how artificial intelligence can address challenges in the healthcare industry, for example lack of skilled healthcare professionals, vulnerability to burnout among healthcare professionals, and even aging populations which raise the cost burden for governments and individuals. Virginia talked about alignment with national health policies like Singapore’s and Malaysia’s that emphasize preventive healthcare, improved access for patients, and ... Read More

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The Road to Digitalization with Automation as a Key

By Catherine Yong|2023-12-03T19:57:48+08:00December 5, 2023|Categories: Data|Tags: automation, digitalization, RPA|

Regional Director at Cyclone Robotics, Hew Wee Choong, believes that the Asian Century is going to drive RPA, or robotic process automation, growth in this region. “With economic activity centred in Malaysia and Asia itself, human talent becomes critical in fuelling economic growth, and just like anywhere else in the world, it starts to become scarce.” Hew stated that due to this, many organizations are looking to adopt RPA and automate processes, so as to alleviate the issue of scarce human resource, knowledge retention, and higher staff attrition. RPA, or Robotic Process Automation, tends to be characterized by automation of ... Read More

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Modernization and Data Sharing in Public Sector

By Catherine Yong|2023-11-21T14:36:19+08:00November 22, 2023|Categories: Data|Tags: cybersecurity, data sharing, government|

Last May, CXpose had a brief chat with SAINS, or Sarawak Information Systems Sdn Bhd, the state-owned ICT company for the state of Sarawak. SAINS supports the digital economy and government agencies in Sarawak by developing and maintaining various software systems, infrastructure like data centres, contact centre, network monitoring centre, and even a security monitoring centre, or SMC. Since its establishment about 30 years ago, SAINS has evolved from initially computerising state agencies, to now providing digital services, and upgrading legacy systems. Interestingly, SAINS offers services to clients outside of Malaysia (ie. Brunei, Papua New Guinea, Oman, and more), but ... Read More

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