Catherine Yong - CXposé

Cybersecurity as a Trust Catalyst

By Catherine Yong|2024-08-15T13:32:00+08:00July 25, 2024|Categories: Experiences|Tags: cybersecurity, trust|

Trust as an experience is built and nurtured over time between a customer and a vendor. What happens though, when cybersecurity is added to the equation? Can it be that much needed trust catalyst? When speaking with Hashtaq's Managing Director, Renee Tan, she shared that trust can be built through relationship-building and aligning values with the customer. At the sidelines of MCION’s 2nd summit in Penang, Renee also shared highlights of her presentation, one of them being that “There is the biological side of trust whereby with the oxytocin hormone, you can create more trust and the willingness to ... Read More

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The 2nd MCION Cybersecurity Summit Concludes In Penang, Heads to Indonesia in August

By Catherine Yong|2024-07-24T12:55:49+08:00July 21, 2024|Categories: Experiences|Tags: conference, cybersecurity, event|

The 2nd Malaysian CIO Network or MCION Cybersecurity Summit began with a dinner to welcome participants and allow vendors and tech and business decision makers, a chance to network. The two emcees for the first night networking event. NACSA's CEO, Ir. Dr. Megat Zuhairy Bin Megat Tajuddin, as guest-of-honour, gave a brief intro, while MDEC's Ng Jun Wen shared about what his portfolio, Digital Exports, was about. Jason Liew, flexHR flexHR, a leading human capital management and workforce engagement solutions provider also took the opportunity to introduce what the system was capable of. CEO, Jason ... Read More

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The Critical Alignment Between IT and Security

By Catherine Yong|2024-08-09T12:20:23+08:00July 16, 2024|Categories: Data|Tags: business continuity, data management, featured, rarnsomware, resiliency|

Backups are not sexy, but they are necessary. A Cohesity resiliency advocate stated this during a ransomware simulation that highlighted how backups should not be overlooked and instead be optimized for security-IT critical alignment that helps businesses achieve continuity and resiliency. Cohesity, a data management specialist that aims to support cybersecurity initiatives, recently hosted an Escape Room Challenge for members of the media from Singapore and Malaysia. James Blake, head of global cyber resilience strategy at Cohesity, had created the scenario based on his vast experience in building security operations centers (SOCs), and executing incident responses for large companies ... Read More

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Finetuning Algorithms to be Developed Locally But Connected Globally

By Catherine Yong|2024-08-01T16:05:18+08:00July 15, 2024|Categories: AI, Data|Tags: data centers, featured, infrastructure|

What does it take to build secure global infrastructure that trains algorithm models locally while ensuring data sovereignty and cultural appropriateness of AI applications? Traditional cloud computing often involves latency, as data must travel back and forth between devices and centralized cloud servers. However, edge computing processes data closer to its source, significantly reducing latency. Gcore, a global infrastructure provider with cloud, edge computing, hosting, and security solutions, professes being able to offer this, thanks to its over 180 points of presence around the globe. In this region itself, Gcore has stood up 38 points of presence. Artificial Intelligence ... Read More

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eBook Volume 2: Money Talks, But Who’s Listening?

By Catherine Yong|2024-07-06T18:58:28+08:00July 6, 2024|Categories: Experiences|Tags: FSI|

Experts and industry players observe a growing trend among banks to emotionally engage customers and build trust and a sense of security. The irony is that as FSIs try to appeal to the human side of the consumer, they may actually need more technology to come across as more human themselves. The winners may turn out to be the ones who truly listen to the changing needs and preferences of consumers today. This eBook looks at the current state and future trends of banking and financial services with a focus on digital transformation, innovation, and customer experience. It's aimed ... Read More

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Fault-Tolerant Reliability in the DNA

By Catherine Yong|2024-07-01T08:12:41+08:00June 28, 2024|Categories: AI|Tags: computing platform, enterprise, high-availability, industrial|

Stratus computing solutions have been behind-the-scenes and working at the heart of the world’s mission-critical workloads. Managing Director of Asia South, Foong Lin Hoe and Regional Sales Director North ASEAN, Xyvier Goh, were in Kuala Lumpur recently to introduce the platform and talk about why they are in the best position to offer truly fault-tolerant computing solutions.Stratus’ latest ztC Endurance portfolio is a massive system that incorporates all the hallmark features of Stratus computing platforms - out-of-the box easy deployment, fault tolerance, and high availability of up to seven 9’s. This platform builds upon convenient capabilities like proactive health monitoring, ... Read More

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CX Platforms and Customer Experience in 2024

By Catherine Yong|2024-06-25T13:05:46+08:00June 26, 2024|Categories: Experiences, MarTech|Tags: customer service, revenue, service teams|

In 2024, delivering exceptional customer experiences (CX) has become a critical differentiator. How can CX platforms help brand organizations cope?We, as consumers, have expectations that rise and never seem to falter. A few years ago, brands adapted to adopt technology solutions that manage and optimize every customer interaction across every possible touchpoint. Now our demands for service are back with a vengeance. We had an opinion earlier this year about what this means. This is where Customer Experience (CX) Platforms come into play. A previous interview with Zoom’s head of contact center, Chris Morrissey, revealed an industry-wide view that CX ... Read More

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AI-Ready Data Centers: Dousing the Power-Guzzlers

By Catherine Yong|2024-07-16T15:29:35+08:00June 24, 2024|Categories: AI|Tags: cooling, power|

AI-ready data centers are being challenged to meet the demands of AI workloads while cooling their voracious need for power to run. There is a mad rush to be AI-ready so as to be able to take advantage of the AI revolution that we are undergoing currently. This readiness encompasses robust computational capacity with AI-optimized systems and specialized hardware. Organizations must also consider the expanding role of AI-capable edge devices, from personal computers to smartphones to IoT sensors, in their overall AI strategy. At the heart of this AI ecosystem lie data centers, which face unprecedented challenges in power ... Read More

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Democratizing Data to Yield Deep Insights Beyond Engineering Departments

By Catherine Yong|2024-06-28T10:16:23+08:00June 22, 2024|Categories: AI, Data|Tags: featured, low-code, manufacturing|

Digitalization is reshaping industries from manufacturing to finance, but many companies still struggle with democratizing data to drive better decisions. Digital twin technology that is largely used in the manufacturing industry. holds immense potential to virtualize products and processes, but the complex CAD (computer-aided design), PLM and simulation tools that are used in tandem with digital twins are designed for technical specialists, not the average business user. Enter Mendix, a low-code software development platform that Siemens acquired in 2018 to enable faster, easier creation of applications. With deep integrations into Siemens' product lifecycle management (PLM) and platform solutions like ... Read More

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From Printing to Intelligent Document Processing: Fujifilm’s Journey

By Catherine Yong|2024-06-27T08:10:41+08:00June 22, 2024|Categories: AI, Data|Tags: featured, intelligent document processing, legacy, pivot|

As Digitization becomes more pervasive, we often hear of how innovative companies like Kodak have gone the way of the dodo bird. CXpose.tech took the chance to speak to a company with seemingly legacy technology, to understand how it evades extinction and, in fact, thrive as an intelligent document processing expert. For 90 years, Fujifilm has been synonymous with photography, film, and printing. But as digital technologies disrupted those industries, Fujifilm has been on a remarkable journey to transform and reinvent itself. What started as a chemicals and film company has evolved into an innovative solutions provider harnessing the latest ... Read More

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