Catherine Yong - CXposé

eBook Volume 2: Money Talks, But Who’s Listening?

By Catherine Yong|2024-07-06T18:58:28+08:00July 6, 2024|Categories: Experiences|Tags: FSI|

Experts and industry players observe a growing trend among banks to emotionally engage customers and build trust and a sense of security. The irony is that as FSIs try to appeal to the human side of the consumer, they may actually need more technology to come across as more human themselves. The winners may turn out to be the ones who truly listen to the changing needs and preferences of consumers today. This eBook looks at the current state and future trends of banking and financial services with a focus on digital transformation, innovation, and customer experience. It's aimed ... Read More

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Fault-Tolerant Reliability in the DNA

By Catherine Yong|2024-07-01T08:12:41+08:00June 28, 2024|Categories: AI|Tags: computing platform, enterprise, high-availability, industrial|

Stratus computing solutions have been behind-the-scenes and working at the heart of the world’s mission-critical workloads. Managing Director of Asia South, Foong Lin Hoe and Regional Sales Director North ASEAN, Xyvier Goh, were in Kuala Lumpur recently to introduce the platform and talk about why they are in the best position to offer truly fault-tolerant computing solutions.Stratus’ latest ztC Endurance portfolio is a massive system that incorporates all the hallmark features of Stratus computing platforms - out-of-the box easy deployment, fault tolerance, and high availability of up to seven 9’s. This platform builds upon convenient capabilities like proactive health monitoring, ... Read More

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CX Platforms and Customer Experience in 2024

By Catherine Yong|2024-06-25T13:05:46+08:00June 26, 2024|Categories: Experiences, MarTech|Tags: customer service, revenue, service teams|

In 2024, delivering exceptional customer experiences (CX) has become a critical differentiator. How can CX platforms help brand organizations cope?We, as consumers, have expectations that rise and never seem to falter. A few years ago, brands adapted to adopt technology solutions that manage and optimize every customer interaction across every possible touchpoint. Now our demands for service are back with a vengeance. We had an opinion earlier this year about what this means. This is where Customer Experience (CX) Platforms come into play. A previous interview with Zoom’s head of contact center, Chris Morrissey, revealed an industry-wide view that CX ... Read More

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AI-Ready Data Centers: Dousing the Power-Guzzlers

By Catherine Yong|2024-07-16T15:29:35+08:00June 24, 2024|Categories: AI|Tags: cooling, power|

AI-ready data centers are being challenged to meet the demands of AI workloads while cooling their voracious need for power to run. There is a mad rush to be AI-ready so as to be able to take advantage of the AI revolution that we are undergoing currently. This readiness encompasses robust computational capacity with AI-optimized systems and specialized hardware. Organizations must also consider the expanding role of AI-capable edge devices, from personal computers to smartphones to IoT sensors, in their overall AI strategy. At the heart of this AI ecosystem lie data centers, which face unprecedented challenges in power ... Read More

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Democratizing Data to Yield Deep Insights Beyond Engineering Departments

By Catherine Yong|2024-06-28T10:16:23+08:00June 22, 2024|Categories: AI, Data|Tags: featured, low-code, manufacturing|

Digitalization is reshaping industries from manufacturing to finance, but many companies still struggle with democratizing data to drive better decisions. Digital twin technology that is largely used in the manufacturing industry. holds immense potential to virtualize products and processes, but the complex CAD (computer-aided design), PLM and simulation tools that are used in tandem with digital twins are designed for technical specialists, not the average business user. Enter Mendix, a low-code software development platform that Siemens acquired in 2018 to enable faster, easier creation of applications. With deep integrations into Siemens' product lifecycle management (PLM) and platform solutions like ... Read More

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From Printing to Intelligent Document Processing: Fujifilm’s Journey

By Catherine Yong|2024-06-27T08:10:41+08:00June 22, 2024|Categories: AI, Data|Tags: featured, intelligent document processing, legacy, pivot|

As Digitization becomes more pervasive, we often hear of how innovative companies like Kodak have gone the way of the dodo bird. CXpose.tech took the chance to speak to a company with seemingly legacy technology, to understand how it evades extinction and, in fact, thrive as an intelligent document processing expert. For 90 years, Fujifilm has been synonymous with photography, film, and printing. But as digital technologies disrupted those industries, Fujifilm has been on a remarkable journey to transform and reinvent itself. What started as a chemicals and film company has evolved into an innovative solutions provider harnessing the latest ... Read More

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How Asian Experiences Influenced Motorola Solutions’ New Brand Narrative

By Catherine Yong|2024-06-22T09:20:26+08:00June 19, 2024|Categories: Experiences|Tags: brand narrative, critical communications, featured, lifestyle, public safety|

A communications and brand leader draws Inspiration from Culture and Connection. Cynthia Yazdi looks from a Singapore hotel down to the street below as she reflects on how her company, Motorola Solutions, helps to uphold safety in the country. “Here we are in one of the safest cities in the world, and technology has a lot to do with that,” says Yazdi, the company’s senior vice president and chief of staff. Cynthia Yazdi, one of the brand architects of the "Solving for safer" narrative. “Whether its video security cameras used in parking lots or first responders connected ... Read More

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Pos Malaysia Defines Its Own Horizon in eCommerce Fulfillment

By Catherine Yong|2024-06-17T13:36:34+08:00June 13, 2024|Categories: Experiences|Tags: eCommerce, featured, fulfillment|

As the eCommerce industry continues its rapid growth trajectory in Malaysia, the incumbent postal service provider, has stepped up to the challenge with the launch of a new eCommerce offering called Pos Fulfill. Pos Fulfill is trailblazing a new business division dedicated to delivering warehousing and fulfillment services tailored for the unique demands of the eCommerce sector. Sumesh Rahavendra, Chief Digital Transformation Officer at Pos Malaysia, explained the rationale behind this strategic move: "Ecommerce fulfillment is a space where we're talking about marketplaces, e-tailers, direct-to-consumer brands, all the way down to individual sellers and social sellers, and how they ... Read More

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Forging New Paths in the Cloud Ecosystem with First-of-Its-Kind Initiatives

By Catherine Yong|2024-06-19T17:52:14+08:00June 9, 2024|Categories: Data, Experiences|Tags: ai, banking, cloud, featured|

A leading cloud and AI technology company, CloudMile, is trailblazing new paths in the Southeast Asia region by starting first-of-its-kind initiatives in close collaboration with Google Cloud and its technology partners. Besides, a center of excellence and building capabilities in AI and cloud-first practices among startups, CloudMile Malaysia forges a tight bond with the cloud ecosystem to enhance the depth and breadth of its subject matter expertise. As a Google Cloud partner, CloudMile Malaysia highlights the importance of technology fundamentals and certifications. Country manager Lester Leong said, “We constantly get our team certified in all the different specializations that ... Read More

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Salesforce Report: 80% of Singapore Service Professionals Expect Customer Service to Boost Revenue this Year

By Catherine Yong|2024-06-04T12:50:55+08:00June 4, 2024|Categories: Experiences|Tags: ai, data, service|

A State of Service report unveils how AI, data, and escalating demand is driving perception of customer service as a revenue driver. How do organizations balance this with a priority to cut costs? Salesforce has recently released the new State of Service report, sharing insights from over 5,500 service professionals across 30 countries — including 100 from Singapore. The report covers the priorities, challenges, and strategies shaping customer service. It includes how service teams tap AI and data to increase revenue, efficiency, and customer satisfaction amid rising customer expectations. According to the Singapore Business Federation’s National Business Survey, revenue ... Read More

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