Catherine Yong - CXposé

Realize LIVE 2024: Immersive Engineering, AI, and Digital Twins

By Catherine Yong|2024-05-15T23:58:54+08:00May 15, 2024|Categories: Data|Tags: generative ai, immersive engineering, Siemens|

Be it to query the business or query the factory, Realize LIVE 2024 has shown that organizations have latched on to the idea of AI, and specifically generative AI as a crucial technology capability, like immersive engineering and low-code, that can yield business benefits and that requires thinking out-of-the-box when being applied. Siemens Digital Industries Software (Siemens) has opened Realize LIVE, its flagship user, partner, and expert platform that brings together over 2,000 attendees to share their collective knowledge, experience, and insight. Tony Hemmelgarn, President and CEO, Siemens Digital Industries Software takes the stage to open Realize LIVE ... Read More

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Developing Payment Channels for Happy Experiences

By Catherine Yong|2024-05-24T13:42:10+08:00May 13, 2024|Categories: Experiences|Tags: cross-border, ecosystem, featured, payments|

Fiuu, formerly known as Razer Merchant Services, has extensive offline and online payment networks and they were not built overnight. CEO, Eng Sheng Guan, attributes its comprehensiveness to R&D, analysis, and constant communication with the marketplace and the various payment channels. To avoid confusion in the market and to acknowledge its payment solutions’ immense growth the past five years, it was timely for Fiuu to become a standalone subsidiary with its own culture and growth path to cultivate. Fiuu’s CEO, Eng Sheng Guan explained, “Razer is very strong in gaming, and that is what the public relates to instead ... Read More

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Technology-driven Seamlessness for Great Customer and Employee Experience

By Catherine Yong|2024-05-12T12:08:49+08:00May 7, 2024|Categories: AI, Experiences|Tags: customer service, video|

How can CX organizations leverage technologies like video and AI to remove friction and create great customer and employee experience (CX & EX)? CX platforms like contact centers, have traditionally been thought of as cost centers. Zoom’s Head of Contact Center, Chris Morrissey, explained that this approach does not really work anymore and in fact, the view is evolving to see contact centers as strategic to achieving good financial metrics like customer retention and revenue growth. “There are also metrics which you will often see in customer experience (CX) organizations, like CSAT or customer satisfaction measurements, and NPS or Net ... Read More

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Data Analytics To Power Decisions That Can Mitigate Fraud Risk

By Catherine Yong|2024-04-29T14:46:50+08:00April 29, 2024|Categories: Data|Tags: fraud, risk|

Speed to insight and decisions is more important than ever, to be able to mitigate the risk of fraud and financial crimes. During the KL media hospitality lunch, Febrianto Siboro, SAS’s newly minted managing director for the Malaysia, Indonesia and Vietnam ‘cluster’, shared SAS’ vision for the company in Malaysia and Southeast Asia. After that, the global lead for enterprise fraud solutions, Ian Holmes, shared the latest trends, use cases, and challenges in banking, especially in the areas of digital payment fraud and financial crimes. Business expansion opportunity Febrianto’s focus is to cultivate and strengthen channel partnerships by ... Read More

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Reducing Digital Fragmentation Starts with Data and Process

By Catherine Yong|2024-05-13T12:38:15+08:00April 29, 2024|Categories: AI|Tags: data, digital, featured, fragmentation, integration|

According to Boomi’s Michael Bachman, integration is important to bring data back together in a way that can be consumed. To address digital fragmentation in organizations, two things need to happen first – the organization has to know the data and the process that data is used for. Last October, Boomi had announced Boomi GPT, a conversational AI capability on the Boomi platform. A news release had described, “With Boomi GPT, organizations can harness the power of generative AI to integrate and automate faster than ever before, further democratizing innovation and accelerating business outcomes.” When Boomi’s Head of ... Read More

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GreaterHeat’s AI-Ready Infrastructure Gears Up for Business Expansion

By Catherine Yong|2024-04-20T12:14:40+08:00April 22, 2024|Categories: AI|Tags: ai, infrastructure, readiness|

GreaterHeat’s CEO, David Li was at a global AI conference when he sat down for a virtual interview with CXpose.tech. On day two of the four-day conference, something had already caught his eye – the GB200-NVL72 system that supports AI-ready infrastructure with lower processing power and energy consumption. Inspired by books he had read, David Li knew he wanted to become an entrepreneur, but there hadn’t been any university courses majoring in business. So, he picked subjects that he felt would be useful to society – electrical engineering and economics – and since graduation, the last 10 years have ... Read More

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KUKA Envisions Easy-to-Use Intelligent Automation for All

By Catherine Yong|2024-04-20T10:39:59+08:00April 15, 2024|Categories: Experiences|Tags: automation, featured, Malaysia, robotics|

Intelligent automation player, KUKA, officially launched their new regional head office in Puchong, Malaysia in early April. The regional leadership team from countries like Japan, India, Thailand, Vietnam, Korea, and more attended this joyous occasion, which also marked KUKA's 25th anniversary in the country. The launch of a new office and the Technical Qualification (TQ) centre of one of the largest worldwide suppliers of intelligent automation solutions, KUKA, was graced by the presence of Puchong Member of Parliament, Yeo Bee Yin, who officiated the event. Also in attendance were Andy Gu, Vice President of MIDEA Group, Alan Fam, Chief ... Read More

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The Power of Localization in Hospitality

By Catherine Yong|2024-04-15T14:32:16+08:00April 12, 2024|Categories: Experiences|Tags: Accor, featured, FMCG, hospitality, marketing, retail, Starbucks|

When CXpose.tech met Liana Yu during DotConnector’s Asia Pacific Digital Innovation Expo (ADiE) in Singapore, she shared about the Chinese social media account she began in 2020 to organize her notes from 80 books she had read the previous four years -- 40 books in the year 2020 alone -- related to marketing and business. But, this lady does more than study theory, having had extensive localization experience with various multinational brands in a diverse range of industries. Liana Yu, a seasoned professional with over 15 years of experience, shared about her brand marketing, digital marketing and project management ... Read More

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Governance and Convenience For Digital Exchanges’ Growth and Longevity

By Catherine Yong|2024-04-06T13:49:40+08:00April 8, 2024|Categories: Experiences|Tags: blockchain, decentralized finance, digital assets exchange|

Digital exchanges have come and gone. Careful execution of elements like governance, compliance, and cybersecurity can ensure its longevity in the market, while convenience, usability, and responsive support to feedback, keeps its customers coming back for more. CXpose.tech discovered this while interviewing Tokenize Xchange’s CEO and founder, Hong Qi Yu. Tokenize Xchange (Tokenize), a leading digital asset exchange headquartered out of Singapore, has an interesting mission to offer secure and intuitive trading experiences for its users. Founded in 2017 by Hong Qi Yu who is an NTU graduate, Tokenize focuses on innovation, reliability, and customer service when individuals and ... Read More

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The FMCG Industry’s Optimization of Data for B2B2C Marketing

By Catherine Yong|2024-04-02T11:12:56+08:00March 31, 2024|Categories: Data, Experiences|Tags: B2B2C, featured, FMCG, marketing, operational efficiency|

CXpose.tech gained an in-depth look into the use of technology and digital solutions to inform FrieslandCampina's strategies in China for B2B2C marketing execution as well as to elevate the user experience of stakeholders in their ecosystem. FrieslandCampina, one of the world’s largest dairy companies, provides millions of consumers with milk-based nutrition and various milk-based dairy products. CXpose.tech interviewed Professor William Lu, the company’s Head of Digital and Technology, about the transformative digital strategies they have deployed to remain at the forefront of consumer engagement and operational efficiency. In China itself, Friso which is FrieslandCampina’s infant formula brand in the ... Read More

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