Catherine Yong - CXposé

Modernization and Data Sharing in Public Sector

By Catherine Yong|2023-11-21T14:36:19+08:00November 22, 2023|Categories: Data|Tags: cybersecurity, data sharing, government|

Last May, CXpose had a brief chat with SAINS, or Sarawak Information Systems Sdn Bhd, the state-owned ICT company for the state of Sarawak. SAINS supports the digital economy and government agencies in Sarawak by developing and maintaining various software systems, infrastructure like data centres, contact centre, network monitoring centre, and even a security monitoring centre, or SMC. Since its establishment about 30 years ago, SAINS has evolved from initially computerising state agencies, to now providing digital services, and upgrading legacy systems. Interestingly, SAINS offers services to clients outside of Malaysia (ie. Brunei, Papua New Guinea, Oman, and more), but ... Read More

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IBB: When We Bet More on AI than On Ourselves

By Catherine Yong|2023-11-12T11:47:15+08:00November 16, 2023|Categories: CXposé+, AI|Tags: IBB, industry, opinion, tech|

Last night I fell asleep to news that very big figures in the AI world – Elon Musk, Yoshua Bengio, Steve Wozniak, Yuval Harari, Andrew Yng, Emad Mostaque, and other AI leaders – have signed an open letter to ‘Pause Giant AI Experiments’. Were the signatures that had been sighted, authentic? Who knows? Who can verify? About 6 hours later, more opinions have flooded the Internet, and Linkedin in particular, so I turned to a source that I knew would keep close tabs on the matter and could verify whether there was any such thing going on. Sure enough, I was pointed ... Read More

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Innovating with the Times – A Love Ode to Tech

By Catherine Yong|2023-11-16T21:03:52+08:00November 14, 2023|Categories: Experiences, Opinion|Tags: featured, industry, media, veteran|

During the recent WCIT (World Congress for IT), CXposé.tech had the opportunity to speak to WITSA CEO, Datuk Dan. Khoo, and catch up on what he has been up to since the last WCIT he famously brought to Malaysia in 2008. Any journalist above 30 years of age (ahem!) or even a keen observer of the local tech ecosystem, would have come across the name Dan E Khoo. In the 1980s, he founded Computimes, the IT news pullout of The New Straits Times (NST) in the 1980s with his brother, Derrick Khoo. After that Dan E. went on to ... Read More

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Pivoting Web3 Resources to Meet AI Demands

By Catherine Yong|2023-11-20T10:32:24+08:00November 13, 2023|Categories: AI|Tags: ai, data privacy, web3|

When speaking with David Li of Greater Heat about data privacy and ownership in AI, his stance about the matter is very clear: data privacy and ownership are absolutely non-negotiable and must be strictly protected. As a company, GreaterHeat (GH) has long recognized the potential of Web3 in facilitating these all-important concepts. “We have committed significant resources to its research and development to not only offer cutting-edge AI solutions, but also ensure their data receives the utmost protection.“For GH, data privacy and ownership aren’t just ethical issues, but integral to our business model,” David emphasized. From the latest data encryption technologies ... Read More

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Undisputed Indispensability: Data and Tech in Hospitality

By Catherine Yong|2023-11-16T21:04:17+08:00November 9, 2023|Categories: Data, Experiences|Tags: CX, data, hospitality|

Hotel Monterey of Japan had been in the market for a customer data platform and marketing automation, with the goal of improving retention rates and promoting new memberships. Appier and its extensive AI solutions appealed to the hotel, particularly because Appier was able to provide the capabilities of an AI-powered Customer Data Platform and marketing automation. At a glance, Appier’s solutions helped the hotel chain to break customer data silos and improve user engagement. This in turn led to more capabilities for the hotel to offer enhanced hospitality solutions and better user experience. Above all, it enables ... Read More

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IBB: Pitting ChatGPT Against a Collective with Centuries of Experience

By Catherine Yong|2023-10-27T11:16:20+08:00October 27, 2023|Categories: CXposé+|Tags: ai, chatgpt, IBB, opinion, policies|

This is story about Malaysia’s newly announced budget plan, ChatGPT, and what a room full of IT industry veterans can bring to the conversation; something which any amount of AI currently, cannot. It all started with reactions towards the budget allocation of RM10 million towards combatting scams. The cybersecurity podcast team I work with has a lot to say about this. In fact, many had something to say about the RM10 billion allocation for the NSRC or National Scam Response Centre. The gist of it is this: if that budget is meant to go towards responding to incidents AFTER ... Read More

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Seal the Deal with Data-Driven, Real Connections at Coffee Meets Bagel

By Catherine Yong|2023-10-24T13:35:12+08:00October 24, 2023|Categories: Data, Experiences|Tags: analytics, app, data, relationships|

If you have ever been on the dating scene (or still are), you may have observed this already: It is incredibly hard to take people that you meet online, seriously. There is such a variety of people on the world wide web, that making real connections can be a rare event. But, what if data-driven insights can help? CMO of dating platform Coffee Meets Bagel (CMB), Delbert Ty, shared, “Our NorthStar is a ‘connection exchange’. This is when users chat and then exchange contact information like a phone number or a social media handle, which usually indicates they plan ... Read More

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Hints From An AI Future: Companies That Are Doing It Right

By Catherine Yong|2023-10-27T13:41:11+08:00October 23, 2023|Categories: Opinion, AI, Data|Tags: ai, conference, featured, futurist, World Congress of IT|

Once in a while, we are fortunate enough to be at the right place and time when there would be super smart people to explain the important but abstract ideas - they have figured everything out and just laid it all out for the rest of us. One such smart person is Mike Walsh, best-selling author of three books and CEO of Tomorrow. The place was Kuching, Sarawak during the World Congress of IT, and the idea was about AI and the role it has in our lives at home and at work. If you are in IT or ... Read More

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Jumpstart AI-cessibility with Google Cloud

By Catherine Yong|2023-10-19T12:18:31+08:00October 6, 2023|Categories: AI, Data|Tags: ai, artificial intelligence, Google, machine learning, skills, use cases|

Problem statement: Organizations want AI and machine learning to understand the context of their business so that it can give answers from the organization’s vast data set. The bigger the corporations are, the more mature they tend to be with automation, analytics, and the more prepared they can be in terms of the data set. But, what about businesses who may not have the skillsets required to harness the AI and the data? Google Cloud’s technologies may be able to help with that. A long line up of Google Cloud’s customers have hopped aboard when its end-to-end machine learning ... Read More

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The DX before the CX

By Catherine Yong|2023-12-14T14:22:21+08:00October 3, 2023|Categories: Experiences|Tags: CX, digital experience, digital transformation|

During one panel discussion at MCION’s inaugural event in Penang, Malaysia, panellists from local and regional brands, agreed that digital transformation is important for businesses to survive, but that it also increases security risks due to more loopholes and vulnerabilities. Cybersecurity needs to be built-in from the start of any implementation, not bolted on as an afterthought. And organizations would do well to consider the partners in their ecosystem that would need to have their security managed, for instance third-party vendors and business partners, and more. If used at all, guidelines and audits are the methods most often used ... Read More

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