Editorial Team - CXposé

Explainable AI Crucial to Trust in AI Systems

By Editorial Team|2024-08-31T18:05:13+08:00August 13, 2024|Categories: AI, Data|Tags: data governance, explainability, trust|

Realizing AI's potential requires a thoughtful, responsible approach. Prioritizing explainable AI could be the key. As artificial intelligence (AI) continues to reshape the business landscape across Asia, organizations face a dual challenge: harnessing the transformative power of AI while ensuring its responsible and ethical implementation. Praveen Thakur, SVP of Growth Markets, Asia, LATAM and MEA at Teradata, offers valuable insights into this complex terrain, during an email interview. The Trust Imperative At the heart of successful AI adoption lies trust. As Praveen emphasized, "When we use extraordinary tools like AI, we have to take extraordinary measures to make sure ... Read More

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Bring Your Own AI or BYOAI, Brings Its Own Set of Challenges

By Editorial Team|2024-08-11T18:59:45+08:00August 11, 2024|Categories: Experiences|Tags: artificial intelligence, data, shadow AI|

By Sri Nurhayati, Techmind.id In this digital and AI-driven era, a trend that's increasingly attracting many companies' attention is "Bring Your Own AI" (BYOAI). This trend has proliferated as workers begin to bring their personal artificial intelligence tools and applications to the workplace, often without management's approval or knowledge. This phenomenon is reminiscent of the previous trend, "Bring Your Own Device" (BYOD), where employees brought personal electronic devices for work purposes. However, BYOAI brings different challenges and opportunities. Surge in AI Usage in the Workplace The use of AI in the workplace has increased rapidly recently. A report revealed ... Read More

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Payments Fraud and Walking the Fine Line Between Security and CX

By Editorial Team|2024-07-30T20:17:49+08:00August 2, 2024|Categories: Experiences|Tags: customer success, payments fraud|

The rapid evolution of payment technologies in Asia Pacific has ushered in a new era of convenience for consumers, but it has also opened the door to increasingly sophisticated payments fraud attempts. As retailers embrace innovative payment methods like mobile wallets and QR codes, they must also confront the growing threat of fraud. The scale of this challenge is staggering. In Singapore alone, scam incidents surged to a record high in 2023, resulting in losses of S$651.8 million. In an email interview, Warren Hayashi, President of Adyen in APAC, shared about the Adyen Index 2024 that further revealed over ... Read More

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Tokenize Xchange Bolsters Leadership Team with Strategic Hire

By Editorial Team|2024-08-01T12:27:58+08:00August 1, 2024|Categories: News, Experiences|

An fintech veteran is a strategic hire for the digital asset exchange during its time of growth and expansion. Tokenize Xchange, a leading digital asset exchange headquartered in Singapore, today announced the appointment of Carney Mak as Chief Strategy Officer. This key addition to the leadership team comes as the company rides a wave of expansion fueled by recent fundraising success. Carney Mak Mak, a veteran in the fintech and cryptocurrency space, joins Tokenize Xchange at a crucial juncture. The company recently secured an additional US$11.5 million in Series A Phase 2 funding, bringing the total Series ... Read More

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Incident Response Best Practices for a Global IT Outage

By Editorial Team|2024-08-15T13:31:05+08:00July 30, 2024|Categories: Data|Tags: best practice, cybersecurity, techmind|

By Sri Nurhayati, Techmind.id When CrowdStrike experienced a major disruption causing blue screens for Windows users worldwide, the impact was widespread and profound. This incident triggered panic among users and highlighted the vulnerability of the security systems we rely on. In an exclusive interview, Techmind spoke with Carlo Minassian, Founder and CEO of LMNTRIX, a leading cybersecurity company based in California, to gain insight into what actually happened and how this event affects the cybersecurity industry as a whole. The CrowdStrike incident had a significant impact on the cybersecurity landscape. Moreover, this event affected customers globally, including Australia. LMNTRIX ... Read More

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New Zendesk Report Forecasts Overhaul of CX Industry

By Editorial Team|2024-07-30T13:15:21+08:00July 30, 2024|Categories: Experiences, MarTech|Tags: customer experience, CX, Martech|

Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 90% of industry leaders in Singapore believing CX will undergo a period of unprecedented change over the next three years, significantly transforming the industry. "In the near future, AI will play a role in all customer interactions, moving us beyond traditional, manual service to more advanced, technological-driven experiences.” said Craig Flower, Chief Information Officer, Zendesk. "That’s why leaders are proactively adjusting their strategies now to navigate the anticipated changes and leverage ... Read More

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CloudMile Ignites AI Revolution Across SEA with AI Roadshow

By Editorial Team|2024-08-15T13:31:38+08:00July 26, 2024|Categories: AI, News|Tags: roadshow, SEA|

CloudMile has concluded their AI roadshow, some weeks after announcing its launch with the theme "AI Means Business." The four-city tour, which includes stops in Indonesia, the Philippines, Singapore, and Malaysia, has brought together numerous industry leaders, igniting a wave of cross-sector innovation. This ambitious endeavor shines a spotlight on CloudMile's experience and expertise in Data and AI, as well as its robust network of international technology partners, providing businesses with a comprehensive road map for AI-powered advancement throughout the region. A nod to AI's transformative potential According to Google Cloud's recent AI predictions, it is expected that 90% ... Read More

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Sumsub & Spectrum Edge Partnership to Enhance Security and Verification in Malaysia

By Editorial Team|2024-07-21T20:39:14+08:00July 23, 2024|Categories: News|Tags: channel, security, verification|

A timely and strategic partnership sees Sumsub extend access to its robust security and verification solutions across Malaysia. Sumsub, a global full-cycle verification provider, has announced a strategic partnership with Malaysian cybersecurity distributor Spectrum Edge as part of its expansion efforts in Southeast Asia. The partnership aims to bolster the region's fraud prevention landscape and foster a more resilient business environment, empowering local businesses to navigate the evolving fraud landscape. As Southeast Asia's digital economy thrives, the surge in online activities has also provided opportunities for fraudsters, resulting in financial losses, and diminishing customer trust. According to Sumsub, Malaysia ... Read More

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Southeast Asia’s Retailers Bet Big on Social Commerce

By Editorial Team|2024-07-21T14:37:53+08:00July 22, 2024|Categories: News, MarTech|Tags: retail, social commerce|

Investment in social media is on the rise given it is the channel via which a majority of consumers discover new products. Shopify Inc.'s Southeast Asia Retail Report 2024 states that 68% of Southeast Asian retailers are placing big bets on social media as they plan to increase investment in social commerce over the next 12 months. This dovetails with the finding that social media is now the biggest driver of brand and product discovery in Southeast Asia, with more than 4 in 5 consumers (82%) discovering new products through social media. Social commerce platforms are seeing staggering growth ... Read More

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HID Partners Inner Range to Offer Wallet-Enabled Reader Product

By Editorial Team|2024-07-13T11:40:12+08:00July 13, 2024|Categories: News|Tags: digital access, partnership|

Working with HID’s wallet-enabled readers, Inner Range enriches its reader product portfolio with HID-powered secure and convenient access to spaces. HID®, a worldwide leader in trusted identity solutions, announced an extended partnership with its trusted partner Inner Range, a global provider of integrated access control systems and solutions, to offer Inner Range customers a new range of SIFER credential compatible with wallet-enabled readers, based on HID’s signature line of access control readers, HID Signo®. Steve Katanas, HID “The sheer opportunity to further deepen collaboration with our partners excites us. Mobile access is rapidly becoming a dominant force ... Read More

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