Editorial Team - CXposé

New South Wales Emergency Service and Telco Authority Bolster Emergency Communications with Motorola Solutions

By Editorial Team|2023-12-18T09:08:55+08:00December 18, 2023|Categories: Experiences|Tags: emergency services, infrastructure, mission critical communications, safety technology, telecommunications authority|

New South Wales State Emergency Services (NSW SES) has selected SmartConnect from Motorola Solutions to extend the reach and capacity of its mission-critical radio communications. SmartConnect will provide reliable, uninterrupted access to New South Wales’ Public Safety Network which is used by 50 public safety agencies and over 50,000 first responders and emergency personnel across the state. “They require uninterrupted access to voice communication to perform their life-saving missions safely, especially when working in the most remote and rugged locations across the state.” The application is a subscription service that provides extended coverage and reliable connectivity by automatically switching ... Read More

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Tech Perceived To Be Key to Achieve ESG, 46% Travel Companies to Increase ESG Investment in 2024

By Editorial Team|2023-12-16T18:47:29+08:00December 17, 2023|Categories: Experiences|Tags: CX, ESG, infographic, study, sustainability, travel|

Alongside global targets, travelers are increasingly demanding that travel experiences align with their values and expectations when it comes to sustainability. Against this backdrop, Amadeus commissioned research among 896 senior sustainability decision makers across nine markets and seven segments of the travel industry to gain insight on ESG ambitions, priorities, and challenges. The study revealed optimism for the global travel industry about hitting the UNWTO-proposed goal to reach net zero by 2050. 89% of ESG decision makers believe the industry can reach its target. Of that 89%, 36% believe it is possible to reach without any adjustments, while 53% ... Read More

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FPT Launches Automotive Technology Subsidiary, Facilitating SDV Transition

By Editorial Team|2023-12-15T16:20:02+08:00December 15, 2023|Categories: Experiences|Tags: automotive technology, software-defined, Vietnam|

Hanoi, Vietnam - December 2023 - Global technology services provider FPT officially launches its automotive technology subsidiary - FPT Automotive. With a mission to drive the advancement of software-defined vehicles (SDV), shape the new mobility era, and deliver the highest standards of safety and superior experiences to customers, FPT Automotive sets its sights on becoming a billion-dollar world-class automotive services and products provider in 2030. FPT Automotive offers a comprehensive suite of engineering services encompassing in-vehicle infotainment, Electronic Control Units (ECU), functional safety, security, automotive UI/UX design, wireless connectivity, and digital engineering. Central to these offerings is MaaZ, the proprietary ... Read More

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Flourishing LLMs Lead to Relook of AI Use Cases for Optimization

By Editorial Team|2023-12-13T14:17:56+08:00December 14, 2023|Categories: AI|Tags: large language models, LLM, use cases|

Dell views Asia Pacific and Japan (APJ) as being at the forefront of the global AI landscape. Peter Marrs, Dell Technologies’ President in Asia Pacific Japan (APJ) said, “We already see AI adoption in the region increase, and (there is) a diverse use of AI.” Not only is there huge growth, but these technologies are being leveraged to improve customer experience as well as drive significant productivity gains. If only 39% of APAC businesses leveraged AI in their operations in 2022, this figure almost doubled in 2023 to 76%, according to IDC who also anticipate AI adoption to soar ... Read More

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Yahoo Blueprint Promises Greater Performance-Based Solutions with Centralized AI

By Editorial Team|2024-01-12T09:45:30+08:00December 12, 2023|Categories: News|Tags: advertising, ai, DSP, e-commerce|

Yahoo Advertising recently launched Yahoo Blueprint, a central AI suite that powers performance-based solutions within the Yahoo DSP. Yahoo Blueprint enhances decisioning, makes AI more accessible, and serves as a results-driven guide throughout the campaign lifecycle to deliver better outcomes for advertisers. This new AI suite has launched with Fortune 500 brand partners and agencies. Yahoo Blueprint combines proprietary data, with historical behavioral trends and learnings fueled by over 335 million logged in Yahoo users globally. "What sets our AI suite apart is the vast scale of proprietary data we tap into before considering third-party or customer first-party data," said ... Read More

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2024 Predictions: Six Trends to Note for Cybersecurity, AI-linked businesses, and Future of CISOs

By Editorial Team|2023-12-14T14:19:04+08:00December 11, 2023|Categories: Opinion, Experiences|Tags: 2024, ai, CISO, cybersecurity, enterprise security, featured, opinion, predictions|

As we close out 2023, the fog of war on business outlook remains. Against the backdrop of ongoing challenges, spanning from geopolitical conflicts, inflation, data breaches to multi-cloud complexity, Andy Ng (Vice President and Managing Director of Asia South and Pacific Region at Veritas Technologies) offers his top tech predictions that would impact organizations in 2024. Adaptive data protection will autonomously fight hackers without organizations lifting a finger. More than two-thirds of organizations are looking to boost their cyber resiliency with the help of AI. However, given AI’s dual nature as ... Read More

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Singapore Organizations Rush to Use Generative AI Tools Despite Security Risks

By Editorial Team|2023-12-05T18:09:19+08:00December 7, 2023|Categories: Experiences|Tags: cybersecurity, generative ai|

New research from Zscaler, Inc., a leading cloud security provider, suggests that organisations are feeling the pressure to rush into generative AI (GenAI) tool usage, despite significant security concerns. According to its latest survey “All eyes on securing GenAI” – that surveyed over 900 global IT decision makers globally – although 90% of Singaporean organisations consider GenAI tools like ChatGPT to be a potential security risk, all of those surveyed are already using them in some guise within their businesses. The Singapore government is driving principle-based initiatives like fairness, ethics, accountability and transparency (FEAT) and Project MindForge to ... Read More

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Full-Throttle Trust in Autonomous Vehicles: A Pipe Dream?

By Editorial Team|2023-12-06T09:21:47+08:00December 6, 2023|Categories: Opinion|Tags: ai, automated, autonomous, AVs, vehicles|

Imagine you’re driving to work, and you receive a text message. Your eyes dart to your phone for just a moment - but in that moment, a child suddenly runs in front of your car. MIT research says you now only have 390 to 600 milliseconds to react. As Autonomous Vehicles (AVs) speed their way into the forefront of public consciousness, this scenario raises an important question: Can an AV be entrusted to make such life-and-death decisions that humans struggle with? Do the benefits outweigh the drawbacks? Autonomous vehicles: End of accidents or start of conundrums? ... Read More

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Singapore’s Renewed National AI Strategy Launches

By Editorial Team|2023-12-07T00:25:52+08:00December 5, 2023|Categories: News|Tags: ai, national, Singapore, strategy|

Singapore’s second National AI Strategy (NAIS 2.0) was officially launched today by Deputy Prime Minister (DPM) and Minister for Finance Lawrence Wong to address the challenges of our time, and uplift Singapore’s collective economic and social potential over the next three to five years. The strategy was unveiled at the opening dinner of the inaugural Singapore Conference on AI (SCAI), which was attended by over 100 local and overseas AI experts from academia, industry, and government. (Cover pic: MCI minister, Josephine Teo addresses attendees to Day One of Singapore Conference of Artificial Intelligence for Global Good, or SCAI, which ... Read More

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Qualtrics Announces Top Consumer Experience Trends in 2024

By Editorial Team|2023-12-14T14:20:52+08:00November 28, 2023|Categories: News|Tags: 2024, ai, consumer trends, CX, featured, predictions, study|

As AI becomes a bigger part of daily life consumers place a premium on human connection; quality beats price; companies need to find new ways to listen to customers When it comes to parting with their hard-earned cash, most consumers in Singapore say excellent customer service is more important than price, according to new research released today by Qualtrics. Despite Singapore’s high cost of living being top of mind for many consumers in the city-state, the 2024 Qualtrics Consumer Trends Report shows product and service quality and customer service support are the two biggest considerations for consumers when making ... Read More

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