Editorial Team - CXposé

IBB: It’s Long Overdue for Tech to Step Up…Thoughtfully

By Editorial Team|2023-11-12T11:37:16+08:00November 27, 2023|Categories: CXposé+|Tags: IBB, industry, opinion, tech|

…but is it too late? Has the dilly-dallying of tech adoption caused irrevocable damage to the country’s manufacturing and production capacity that is mainly supported by local SMEs? New working order Unlike SARS or other diseases, Covid-19 has proved to be THE pandemic that is forcing sweeping changes in the world that we know. However, the fact that we are at the brink of vaccine for the masses, gives comfort that humankind will surely overcome the economically devastating situation with a rebound in the capital and stock markets seeing boom again. Parallel to this (recovery) there ... Read More

0

Optimizing Brands’ Networks of E-Commerce Platforms in APAC

By Editorial Team|2023-12-14T14:20:34+08:00November 21, 2023|Categories: Data, Experiences, MarTech|Tags: CX, digital shelf|

According to Anchanto, high competition in the APAC e-retail market have retailers struggling to reduce potential gaps with competitors. There are very real challenges in analyzing sales performance and brand visibility, which can lead to decreased market share and revenue. With the online buying trend set to remain strong in 2024, there is an USD4 trillion e-commerce sales opportunity for these brand retailers to tap into. Anchanto opines that besides analyzing sales and brand visibility performance, brands must establish a strong presence and differentiation strategy to capture customer loyalty. Besides this, Anchanto country manager, Kamalanathan Magedran, also believes that accurate ... Read More

1

BT Betting on the Future of Sustainable Innovation

By Editorial Team|2023-11-25T20:05:07+08:00November 20, 2023|Categories: News|Tags: featured, innovation, SaaS, sustainability|

Everyone is getting on the sustainability train. From Google’s product-centric climate action plan back in 2020, to getting more global brands on the Climate Pledge. These “green-actions” all sound great on paper, and definitely echo what analysts say are growing customers and shareholder demands. But what exactly has been done, and how do brands keep themselves accountable to sustainability goals, but also their bottom lines? On the back of BT announcing Global Fabric, Sarwar Khan, Global Head of Sustainability, explains to CXposé just how accountability can be measured, and why choosing sustainable options is the right way forward. ... Read More

2

Motorola Solutions Reveals New Brand Identity ‘Solving for Safer’

By Editorial Team|2023-11-16T17:04:34+08:00November 16, 2023|Categories: News|Tags: Motorola Solutions, public safety, safety technologies|

Motorola Solutions, a company that has operated in Malaysia for more than 50 years, has today revealed a new public identity that highlights the company's ongoing transformation and sharpened focus on safety and security. The U.S. based firm which trades on the New York Stock exchange celebrated by ringing the opening bell there today and announcing its new public identity, 'Solving for safer,'. Given the company's different technologies and focus areas over the past nine decades, the name Motorola likely means different things to different people. But since 2015, the company has had a laser focus on developing technologies that ... Read More

0

GX Bank Unveils Beta of Digital Bank App

By Editorial Team|2023-11-16T21:04:05+08:00November 15, 2023|Categories: Experiences, News|Tags: digital bank, Grab|

Petaling Jaya, November 2023 - GX Bank Berhad (GXBank) is officially rolling out its beta app to selected 20,000 Malaysians users effective 14 November 2023. This comes after successfully testing the beta app amongst employees of the bank and partners. As the first digital bank to commence operations in Malaysia, the GXBank App boasts a clean and easy navigation interface with key safety functions to secure users’ trust and security. Each step of the app building process is in line with regulatory expectations and norms, to ensure it is in line with the technical requirements of a digital bank ... Read More

0

[Infographic] Understanding Customer Satisfaction Metrics

By Editorial Team|2024-05-17T16:35:05+08:00November 15, 2023|Categories: CXposé+, Opinion|Tags: CX, Field Guide, infographic, metrics, opinion, survey. resources|

What's a CSAT? When does it make sense to use NPS, and when do you use CES to gauge your customer satisfaction? In the world of marketing and customer experience, it's crucial to measure and understand customer satisfaction. To do so, we rely on various metrics, with Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) being among the most popular. Each of these metrics offers unique insights, advantages, and disadvantages. Let's explore the differences between them and when to use or avoid each one. Customer Satisfaction Surveys (CSAT) Pros Ease of Use: CSAT is ... Read More

0

SEA’s Digital Economy Report by Google, Bain & Company, Temasek

By Editorial Team|2024-01-01T11:11:21+08:00November 12, 2023|Categories: Experiences, News|Tags: Bain and Company, digital economy, Google, Southeast Asia, Temasek Holdings|

Kuala Lumpur, November 2023 – Google, Temasek and Bain & Company released the 8th edition of the e-Conomy SEA report titled “Reaching new heights: navigating the path to profitable growth”. The findings reveal that despite global macroeconomic headwinds, Southeast Asia’s (SEA) gross merchandise value (GMV) continues an upward trajectory and is set to reach $218 billion, growing 11% year-on-year (YoY). The revenue from Southeast Asia’s digital economy is poised to hit $100 billion this year, recording 8x growth over the past 8 years. This is the first year the report shares revenue numbers in addition to GMV, providing a more ... Read More

0

ST Telemedia GDC and Basis Bay JV for Data Centres for Hyperscaler and Enterprise Segments By 2024

By Editorial Team|2023-11-13T09:20:05+08:00November 12, 2023|Categories: Data, News|Tags: enterprises, hyperscalers|

Kuala Lumpur, Malaysia: November 2023 – ST Telemedia Global Data Centres (STT GDC), one of the world’s fastest-growing data centre providers, and Basis Bay, a leading provider of sustainable cloud and green data centres, have announced the formation of a joint venture partnership, for the development, construction, and operation of data centre projects in Kuala Lumpur and Cyberjaya in Malaysia. The new joint venture plans to build their first data centre campus in Cyberjaya, located approximately 30 kilometres outside Kuala Lumpur, the capital city of Malaysia. This new data centre campus will support the development of two buildings on ... Read More

0

Trustworthy AI that Delivers on its Promise Calls for Standards Approach, says WITSA

By Editorial Team|2023-11-10T17:28:08+08:00November 7, 2023|Categories: AI, News|Tags: ai, global, WITSA|

Fairfax, VA: The World Innovation, Technology and Services (WITSA), published a paper entitled “Building Trust and Delivering on the Promise of Artificial Intelligence.” The paper recommends a careful and common-sense approach to addressing the risks arising from the rapid innovations in artificial intelligence, putting the spotlight on best practices, standards and regulation. WITSA believes that AI best practices are essential for AI developers, deployers and implementers as they help ensure that AI systems are fair, transparent, and accountable. The paper emphasizes that innovation and trust in new technologies, including AI, is best supported when policy objectives and regulatory requirements make ... Read More

0

No Data, No AI. Rubbish Data, Rubbish AI

By Editorial Team|2023-11-09T09:25:23+08:00November 7, 2023|Categories: Opinion|Tags: ai, data|

The effective use of data can allow businesses to separate themselves from the pack, gaining first-mover advantage to become leaders and disruptors in various ecosystems. Data at your fingertips can enable business acceleration across all areas of the organisation. From improving business processes to help make informed decisions, to providing market insights. The goal of data-based decision-making, as with most strategic business goals, is to achieve a competitive advantage and generate value for the organisation. With clean, quality, up-to-date data, that can be analysed, businesses can: gain insights into existing and potential customers (hunting smarter) meaningfully engage with customers, through personalised interactions (with consent and ... Read More

0

About Editorial Team

About CXposé.tech

Don’t Miss

Odoo Expands Presence in Indonesia with New Office in BSD City

Cloudera to Acquire Octopai’s Platform to Deliver Trusted Data Across Hybrid Clouds’ Data Estate

Useful Links

Contact Us