Editorial Team - CXposé

New Features in Slack Promises to Boost Productivity and Transform How Teams Work

By Editorial Team|2023-09-06T23:02:41+08:00September 6, 2023|Categories: News|Tags: ai, automation, slack|

Today, Salesforce announced new Slack product innovations that bring powerful AI, automation, and knowledge sharing into its intelligent productivity platform: New automation capabilities that empower everyone to automate. An improved Workflow Builder enables users to connect tools in a few clicks and a hub for easier access. Developers can easily build and deploy custom apps, hosting them in Slack. Slack AI is built natively into Slack on its trusted foundation, grounded in a company’s collective knowledge found in Slack, and easy to access in the flow of work. Slack lists is a brand new capability to track work, triage ... Read More

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Unlocking the Potential of Martech: Insights from a Channel Marketer

By Editorial Team|2023-09-11T14:22:08+08:00September 5, 2023|Categories: MarTech|Tags: B2B marketing, channel, partner marketing|

When it comes to customer retention with the help of martech, Eileen Koh, Director, Partner Marketing, SAP Concur in APAC, believes there is still untapped potential. While many companies have focused on the initial stages of the customer lifecycle, such as creating engaging content, they often neglect the post-purchase stage. “One major challenge is the time it takes to develop effective content for user retention. With multiple products and target personas, building tailored content can be a resource-intensive task. It takes away the focus from our partners to fully maximize their time in growing the customer account,” she said. Eileen ... Read More

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Alibaba Launches AI Models with Image Comprehension

By Editorial Team|2023-08-31T23:08:52+08:00August 30, 2023|Categories: News|Tags: ai, ai models, CX, large visual language model, LVLM|

Kuala Lumpur, Malaysia, August, 2023 - Alibaba Cloud has launched two open-source large vision language models (LVLM), Qwen-VL and Qwen-VL-Chat. The models can comprehend images, texts and bounding boxes in prompts and facilitate multi-round question answering in both English and Chinese. Qwen-VL is the multimodal version of Qwen-7B, Alibaba Cloud’s 7-billion-parameter model of its large language model Tongyi Qianwen (also available on ModelScope as open-source). Capable of understanding both image inputs and text prompts in English and Chinese, Qwen-VL can perform various tasks such as responding to open-ended queries related to different images and generating image captions. Qwen-VL-Chat caters to more complex interaction, such as comparing ... Read More

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Artificial Intelligence: Is it Now or Never?

By Editorial Team|2023-09-01T16:57:53+08:00August 20, 2023|Categories: AI|Tags: artificial intelligence, customer journey, personalization|

Thomas Been, CMO of Domino Data Lab sat down with CXposé.tech to talk about how B2B marketing has evolved with technology, and his views on the current craze around artificial intelligence (AI). CXposé: Thomas, can you share your thoughts on the current customer experiences in the B2B marketing landscape. Has it improved or regressed with the explosion of data and artificial intelligence (AI) solutions? TB: I think as an industry, we have a decision to make. I think the best ones have improved, and to be polite, the worst ones have (yet) to move. And I love the fact that ... Read More

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CPaaS: Crucial Catalysts for Conversational Commerce?

By Editorial Team|2023-12-14T14:24:16+08:00August 12, 2023|Categories: News|Tags: cloud, CX, platform, touchpoints|

KUALA LUMPUR, Malaysia, 11 August – The IDC InfoBrief titled “Revolutionizing Customer Experience through the Power of Conversational Commerce” highlights the rising role of AI-powered conversational commerce and omnichannel communication platforms in the Asia Pacific region. This study commissioned by Infobip, highlighted the importance of customer-centric strategies and provided a guide for brands to adopt conversational commerce. What was observed from the study was a shift in customer communication preferences that sees a noticeable increase in conversational interactions. Gathered stats demonstrated brands that adopt the omnichannel approach and deliver end-to-end experiences, have higher change of increasing loyalty and customer lifetime ... Read More

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Four major telcos join forces to accelerate AI development, use cases, and business

By Editorial Team|2023-08-27T19:35:17+08:00August 11, 2023|Categories: News|Tags: ai, alliance, telcos|

Seoul, Korea - In late July, SK Telecom, Deutsche Telekom, e& and Singtel announced that they formed the Global Telco AI Alliance. These four pioneer members agreed on joint effort to accelerate AI transformation of their existing telco businesses, and develop new growth drivers through new AI-powered business models. Ultimately, they want to create a new customer experience and make a difference in the lives of global consumers using AI technology.A Telco AI PlatformA Multilateral memorandum of understanding (MoU) is the foundation to the telcos future work together. The Multilateral MoU signing ceremony took place in Seoul, Korea, with the ... Read More

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Companies See 73 Percent Net Income Drop Post Data Breaches

By Editorial Team|2024-01-11T12:25:46+08:00August 7, 2023|Categories: News|Tags: cybersecurity, data breach, report|

SINGAPORE 7th August 2023 — Data breaches cost billions of dollars around the world each year; for instance, IBM found back in 2022, that the average cost of a data breach in the U.S. to be $9.44 million. Besides monetary losses, data breaches erode consumer confidence, and lowers an organization’s credibility and reputation. In the latest report from ExtraHop, a leader in cloud-native network detection and response (NDR), findings showed that public companies surveyed saw net income drop an average of 73 percent roughly one year following the announcements of a data breach. Beyond Upfront Costs, Reputation Damages and Revenue ... Read More

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New Slack Research Uncovers Factors Holding Back Employee Productivity in Singapore

By Editorial Team|2023-09-01T17:36:18+08:00July 21, 2023|Categories: News|Tags: productivity, report, Singapore|

Singapore, July 19, 2023 - A recent State of Work report by Slack highlights the productivity challenges faced by employees in Singapore and offers insights into potential solutions. The survey, conducted among 1,341 desk workers, reveals that the excessive time spent on meetings and emails, along with performative work, hinders productivity. However, the report also emphasizes the potential of time-saving technologies like AI and automation to unlock productivity gains. Meeting overload and performative work hinder productivity: According to the report, 44% of Singaporean workers believe they spend too much time on meetings and emails, the highest globally. The study also ... Read More

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