Wanting to strike a balance between customer experience and technology-driven authentication, Baiduri Bank opted to leverage cloud technology, the first bank in Brunei to do so. In doing so, it streamlines security and authentication for its corporate and consumer banking customers.

HID^®, a worldwide leader in trusted identity solutions, announced that Baiduri Bank, a member of Baiduri Bank Group and the largest conventional bank in Brunei Darussalam, has implemented HID Approve^Ô powered by the HID Authentication Platform across its consumer and corporate banking platforms, offering a single trusted authentication source for customer identity.

“HID is thrilled to partner with Baiduri Bank to enhance its authentication and security infrastructure,” said Lena Abdelahad, VP Authentication Business Unit, HID. “We are committed to providing solutions that help protect banking customers’ identities all while reducing complexity as part of our dedication to delivering innovative solutions that meet the evolving needs of the industry.”

“Banking is about people and meeting their needs, and at Baiduri Bank, we believe in striking a balance between the use of technology and customer experience,” said Simon Hansman, Chief Information Officer, Baiduri Bank. “Baiduri Bank is proud to be the first bank in Brunei to leverage cloud technology to enhance our customers’ experience.”

Baiduri Bank realized an opportunity to undertake a digital transformation to help ensure the delivery of a smooth customer experience, which entailed updating its digital banking software to build upon a cloud-based authentication infrastructure.

“HID’s global brand recognition gave us confidence. The level of support HID provided, especially for implementing cloud-based projects, was key for our smooth launch.”

Baiduri Bank integrated HID Approve powered by the Authentication Platform across its consumer and corporate banking platforms. Offering a single trusted authentication source for customer identity, HID Approve helps to reduce complexity with standards-based, scalable solutions covering the entire authentication journey.

HID Approve provides mobile authentication and transaction signing with robust security protocols, hardened through standards-based cryptography. Featuring customizable security policies to protect communication channels, HID Approve is backed by rigorous third-party security testing and independent audits. HID Approve helps to deliver more seamless user experience, simplified compliance, flexible deployment and lower cost of ownership compared to traditional solutions.

“Given its experience with such projects and because HID Approve was already integrated with our core banking platform of interest, we felt HID was the best vendor for us,” said Henry Voon, Head of IT Systems, Baiduri Bank. “HID’s global brand recognition gave us confidence. The level of support HID provided, especially for implementing cloud-based projects, was key for our smooth launch.”

Baiduri Bank’s corporate and consumer channels are now secured with the rigorously tested and highly scalable HID Authentication Platform. The multi-channel, multi-tenant authentication offering is a perfect fit for Baiduri’s needs thanks to HID’s ability to integrate one solution across its whole business.

Currently, all Baiduri Bank’s customers are authenticated via HID Approve powered by the HID Authentication Platform. Read about the case study here.

About HID

HID powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. For more information, visit www.hidglobal.com.

About Baiduri Bank Group

Baiduri Bank Group is one of the largest providers of financial products and services in Brunei Darussalam. Established in 1994, Baiduri Bank’s shareholders include Baiduri Holdings and Darussalam Assets. With a combination of global outlook combined with extensive local knowledge and commitment to the Brunei market, the Bank has been acknowledged as the leading conventional bank in the country with a track record of financial innovations and pioneering activities.

(This article was adapted from a press release).