While instant digital payments translate to better convenience for users, it also means less time for financial institutions to investigate and respond to fraudulent activities. It is inadequate for banks to... Read More

Last year was a momentous year for EdgePoint as it formed strategic partnerships to enhance connectivity for Malaysians. For example, these also led to deployment of digital infrastructure with the... Read More

Monisha Voonna, Director of Solutions Consulting at ContentSquare APJ goes straight to the point about digital experience analytics or DXA, “If you are a company or an organization that... Read More

Laundry management is a cornerstone of the hospitality industry. Guaranteeing the cleanliness, freshness, quality and accessibility of bed linens and towels is a fundamental element for guest satisfaction and... Read More

Last December, Motorola Solutions acquired IPVideo, the creator of the HALO Smart Sensor, an all-in-one intelligent sensor that detects real-time health and safety threats. The company is based in Bay... Read More

IT operations is serious business that ensures organizations are able to operate to achieve goals like reliable CX, while security operations have to ‘guarantee’ businesses that use tech for this,... Read More

Zendesk, a specialist in customer support, sales, and other customer communications solutions, sees AI as a major proponent in creating immersive CX for customers, as well as unlocking greater... Read More

A recent survey by Deloitte revealed that 69% of Gen Z would leave their job if their employer mandates a return to the office full time.  This preference for autonomy... Read More

As we continue to consume a tremendous amount of content in our daily lives, consumers in APAC are increasingly demanding more interactive and immersive experiences. In fact, IDC predicts the... Read More

A stocktake of the global progress towards The Sustainable Development Goals (SDG) is hardly optimistic. With 2030 almost in sight, only a mere 15 percent of measurable targets set under... Read More