Jabil’s vision is to be the most technologically advanced and trusted manufacturing solutions provider via the global business services they offer — end-to-end turnkey services that include design, engineering,... Read More
Everyone has an idea on what “good CX” means. But how will you impress customers when almost anyone can access greater innovation than ever before? In our concluding piece... Read More
While instant digital payments translate to better convenience for users, it also means less time for financial institutions to investigate and respond to fraudulent activities. It is inadequate for banks to... Read More
Last year was a momentous year for EdgePoint as it formed strategic partnerships to enhance connectivity for Malaysians. For example, these also led to deployment of digital infrastructure with the... Read More
Monisha Voonna, Director of Solutions Consulting at ContentSquare APJ goes straight to the point about digital experience analytics or DXA, “If you are a company or an organization that... Read More
Laundry management is a cornerstone of the hospitality industry. Guaranteeing the cleanliness, freshness, quality and accessibility of bed linens and towels is a fundamental element for guest satisfaction and... Read More
Last December, Motorola Solutions acquired IPVideo, the creator of the HALO Smart Sensor, an all-in-one intelligent sensor that detects real-time health and safety threats. The company is based in Bay... Read More
IT operations is serious business that ensures organizations are able to operate to achieve goals like reliable CX, while security operations have to ‘guarantee’ businesses that use tech for this,... Read More
Zendesk, a specialist in customer support, sales, and other customer communications solutions, sees AI as a major proponent in creating immersive CX for customers, as well as unlocking greater... Read More
A recent survey by Deloitte revealed that 69% of Gen Z would leave their job if their employer mandates a return to the office full time. This preference for autonomy... Read More
