Experts and industry players observe a growing trend among banks to emotionally engage customers and build trust and a sense of security. The irony is that as FSIs try to appeal to the human side of the consumer, they may actually need more technology to come across as more human themselves. The winners may turn out to be the ones who truly listen to the changing needs and preferences of consumers today.

This eBook looks at the current state and future trends of banking and financial services with a focus on digital transformation, innovation, and customer experience. It’s aimed at professionals in the banking and fintech industries, as well as those interested in financial technology trends in the region.

It covers Key themes like:

1. The unbundling of traditional banking services and the rise of digital banks and fintech companies
2. The importance of customer experience and convenience in banking
3. Regulatory developments, including sandboxes for innovation
4. The role of technology in personalizing banking services
5. The balance between human interaction and technological solutions
6. Financial inclusion efforts in Southeast Asia
7. Open banking and API initiatives
8. The importance of collaboration between banks, fintechs, and technology providers

Besides that, it discusses various initiatives, companies, and regulatory bodies involved in shaping the future of banking in Southeast Asia, and specific technologies and trends such as AI, cloud computing, and QR payments.

Delve into how industry professionals focused on digital transformation can approach key challenges and opportunities by leveraging technology with a customer-centric focus.