New research from Zscaler, Inc., a leading cloud security provider, suggests that organisations are feeling the pressure to rush into generative AI (GenAI) tool usage, despite significant security concerns. According to its latest survey “All eyes on securing GenAI” – that surveyed over 900 global IT decision makers globally – although 90% of Singaporean organisations consider GenAI tools like ChatGPT to be a potential security risk, all of those surveyed are already using them in some guise within their businesses.

The Singapore government is driving principle-based initiatives like fairness, ethics, accountability and transparency (FEAT) and Project MindForge to tackle the risks that come with GenAI.

Even more worryingly, 24% of this user group aren’t monitoring the usage at all, and over 3 in 10 (31%) have yet to implement any additional GenAI-related security measures – though many have it on their roadmap.

“GenAI tools, like ChatGPT, offer Singaporean businesses the opportunity to improve efficiencies, innovation and the speed in which teams can work,” said Heng Mok, Chief Information Security Officer, Asia Pacific and Japan at Zscaler.

“But we can’t ignore the potential security risk of some tools and the potential implications of data loss. It is encouraging to see the Singapore government driving principle-based initiatives like fairness, ethics, accountability and transparency (FEAT) and Project MindForge to tackle the risks that come with GenAI.”

The rollout pressure isn’t coming from where people might think, however, with the results suggesting that IT has the ability to regain control of the situation.

Despite mainstream awareness, it is not employees who appear to be the driving force behind current interest and usage – only 3% of respondents said it stemmed from employees. Instead, 64% said usage was being driven by the IT teams directly.

“It should be reassuring for business leaders in Singapore to see IT teams leading the charge,” Heng Mok added. “It demonstrates they are using AI tools with business objectives and security top of mind. With the fast-paced nature of GenAI, it is essential that businesses continue to prioritise educating employees and implement security measures in response to emerging technologies.”

With nearly half of all respondents (48%) anticipating a significant increase in the interest ofGenAI tools before the end of the year, organisations need to act quickly to close the gap between use and security.

Here are a few steps business leaders can take to ensure GenAI use in their organization is properly secured:

  • Develop an acceptable use policy to educate employees on valid business use caseswhile protecting organisational data
  • Implement a holistic zero trust architecture to authorise only approved AI applicationsand users.
  • Conduct thorough security risk assessments for new AI applications to clearly understand and respond to vulnerabilities.
  • Establish visibility via a comprehensive logging system for tracking all AI prompts and responses.
  • Enable zero trust-powered Data Loss Prevention (DLP) measures for all AI activities to safeguard against data exfiltration.

(This was adapted from a press release by ZScaler).

Recommended PostS

Newsletter

Subscribe to CXPOSÉ Newsletter

Get the latest conversations on customer experiences in your inbox.

Subscription Form
Related Posts

Newsletter

Subscribe to CXPOSÉ Newsletter

Get the latest conversations on customer experiences in your inbox.

Subscription Form
Other Categories
Follow Us
Open Source is more than just code, says SUSE APAC CTO Vishal Ghariwala.

Like, Follow and Share CXposè.tech's Socials below: 💎
🎉Website: https://cxpose.tech/
🎉Linkedin: https://lnkd.in/g5XjYfWW
🎉TikTok: https://lnkd.in/gUypxwVn
🎉Instagram: https://instagram.com / cxposetech 
🎉X: https://x.com/CxposeT3ch

#opensource #code #suse
The Secret Sauce of Open Source with SUSE's APAC CTO.

It's just another day with Hack CX and Javin Chew as he chats with another tech industry thought leader!

Like, Follow and Share CXposè.tech's Socials below: 💎
🎉Website: https://cxpose.tech/
🎉Linkedin: https://lnkd.in/g5XjYfWW
🎉TikTok: https://lnkd.in/gUypxwVn
🎉Instagram: https://instagram.com / cxposetech 
🎉X: https://x.com/CxposeT3ch

#opensource #digitaltransformation #cx
CXposè.tech was in Hong Kong last year for Cyberport's annual venture capital forum. 

Many startup founders and VC professionals like Sogal's Pocket Sun attended as well, and we took the opportunity to find out her top tips for founders to nurture and cultivate their own wellness and that of their teams. #wellness #leadership #startups 

 Like, Follow and Share CXposè.tech
's Socials below: 💎 
🎉Website: https://cxpose.tech/
🎉Linkedin: https://lnkd.in/g5XjYfWW
🎉TikTok: https://lnkd.in/gUypxwVn
🎉Instagram: https://www.instagram.com/cxposetech/
🎉X: https://x.com/CxposeT3ch
🔥CXposè.tech has a new playlist!🔥

Hack CX's Javin Chew talks with Chwee Beng about Supply Chain 2.0 and they dive into disaggregation as a result of the eCommerce wave which began in 2007. This eCommerce had sparked the mindset of brands going directly to consumers with their products and services.
Of course, supply chain had to adapt to this massive trend.

🎉This and more were discussed during Episode 2 of Hack CX: Supply Chain 2.0: Embracing AI and Sustainability Practices with Former GM & Board Member Chwee Beng Lee🎉

💯Watch the full episode here: https://youtu.be/yIhYnNwbdzI?feature=shared💯

CXposè.tech's Socials:
Website: https://cxpose.tech/
Linkedin: / cxpos%c3%a9-tech
TikTok: / cxpose
Instagram: https://www.instagram.com/cxposetech/
Loading the next set of instagram posts...