Everyone has an idea on what “good CX” means. But how will you impress customers when almost anyone can access greater innovation than ever before? In our concluding piece... Read More
With so much AI news forthcoming every day, where does one start? What should an authoritative publication about CX distill from the various AI developments happening around the world,... Read More
IT operations is serious business that ensures organizations are able to operate to achieve goals like reliable CX, while security operations have to ‘guarantee’ businesses that use tech for this,... Read More
A stocktake of the global progress towards The Sustainable Development Goals (SDG) is hardly optimistic. With 2030 almost in sight, only a mere 15 percent of measurable targets set under... Read More
Grab recently released the 2023 Southeast Asia Food and Grocery Trends, with customer behavioral highlights, and predictions on how brands can better leverage the platform's captive audiences for growth. ... Read More
As we close out 2023, the fog of war on business outlook remains. Against the backdrop of ongoing challenges, spanning from geopolitical conflicts, inflation, data breaches to multi-cloud... Read More
As AI becomes a bigger part of daily life consumers place a premium on human connection; quality beats price; companies need to find new ways to listen to customers... Read More
