Circles, a global telco technology company, announced a strategic partnership with Telkomsel, the leading digital telecommunication service provider in Indonesia and Southeast Asia, to support Telkomsel in accelerating its... Read More
Consumers are becoming increasingly sophisticated when it comes to technology. They are no longer wowed by the mere mention of artificial intelligence (AI) in product descriptions. In fact, recent... Read More
Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 90%... Read More
Genesys aims to empower organizations to unify the customer experience (CX) like never before and drive loyalty. Through the integration of Radarr Technologies's social listening capabilities, Genesys Cloud customers... Read More
Everyone has an idea on what “good CX” means. But how will you impress customers when almost anyone can access greater innovation than ever before? In our concluding piece... Read More
Monisha Voonna, Director of Solutions Consulting at ContentSquare APJ goes straight to the point about digital experience analytics or DXA, “If you are a company or an organization that... Read More
