Confidence in AI is Low, Get Back to Basics, Qualtrics concludes from its annual consumer experience report that came out recently. Growing consumer scepticism towards AI, the emergence of... Read More
The most successful technology leaders will be those who can adaptively integrate data analytics and AI, balancing immediate needs with long-term vision. In time, the question may even shift... Read More
Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 90%... Read More
Boomi rises to the challenge of providing more than integration and automation, introducing a unified platform with which customers can experiment, build, test, and run optimally.Integration has come a long... Read More
Everyone has an idea on what “good CX” means. But how will you impress customers when almost anyone can access greater innovation than ever before? In our concluding piece... Read More
Last year was a momentous year for EdgePoint as it formed strategic partnerships to enhance connectivity for Malaysians. For example, these also led to deployment of digital infrastructure with the... Read More
Zendesk, a specialist in customer support, sales, and other customer communications solutions, sees AI as a major proponent in creating immersive CX for customers, as well as unlocking greater... Read More
Alongside global targets, travelers are increasingly demanding that travel experiences align with their values and expectations when it comes to sustainability. Against this backdrop, Amadeus commissioned research among 896... Read More
As AI becomes a bigger part of daily life consumers place a premium on human connection; quality beats price; companies need to find new ways to listen to customers... Read More
According to Anchanto, high competition in the APAC e-retail market have retailers struggling to reduce potential gaps with competitors. There are very real challenges in analyzing sales performance and brand... Read More
