What's a CSAT? When does it make sense to use NPS, and when do you use CES to gauge your customer satisfaction? In the world of marketing and customer... Read More
Hotel Monterey of Japan had been in the market for a customer data platform and marketing automation, with the goal of improving retention rates and promoting new memberships. Appier... Read More
KUALA LUMPUR, October – Infobip, a global player in cloud communications, hosted a panel discussion, bringing together industry experts to explore the dynamic landscape of customer experience and innovation. In today's customer-centric landscape,... Read More
Bitkub Exchange modernizes customer service operations whilst reducing operational costs and increasing efficiency. SINGAPORE, October 2023 - Bitkub Exchange, a cryptocurrency exchange and Thailand’s largest*, has announced it has... Read More
During one panel discussion at MCION’s inaugural event in Penang, Malaysia, panellists from local and regional brands, agreed that digital transformation is important for businesses to survive, but that... Read More
Dr. Sekar Jaganathan, Chief Business Officer of Kenanga group shares his thoughts on customer journeys, business transformation and what AI can do for the financial industry. ... Read More
Kuala Lumpur, Malaysia, August, 2023 - Alibaba Cloud has launched two open-source large vision language models (LVLM), Qwen-VL and Qwen-VL-Chat. The models can comprehend images, texts and bounding boxes in prompts and facilitate multi-round... Read More
Angeline Alexander, digital transformation leader, AGILE practitioner, and coach - shares with CXposé her views on the challenges of hyper-personalized digital customer experience and whether there is a role... Read More
AI isn’t new, and Gina von Esmarch, CEO, Adesso Associates shares her views on how easy it is for marketers to flip the switch and focus on for gaining... Read More
Shawn Rogers is an example of a data analytics professional who transitioned very nicely to business-to-business (B2B) marketing. “Data analytics is how I have made my living for a very... Read More
